Connected UX · An A List Apart Article

This is a great article on generating an actionable feedback and research library. It's very close to what I started doing at ClickTime in the past year. Give it a read. 

Now we need connections—a way to pull together disparate data points, qualitative and quantitative data, and long histories of research into a central clearinghouse that can be shared, searched, and maintained by different teams. After years on a research treadmill, that’s exactly what we’ve started doing at MailChimp—and far from being just a data solution, open access to this information has strengthened the connections between teams, and supported a general culture of inquiry.
— http://alistapart.com/article/connected-ux